Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Diyafa Plus collects, uses, stores, protects, and shares your personal data when you use the Diyafa Plus application and its services.

1. Data We Collect

We may collect the following types of data when you use the application:

• Personal Information: such as your name, phone number, email address, and other information you provide when using our services.
• Order Information: information related to orders you create, including order details and information associated with the order.
• Location Data: when you use the delivery-location feature or choose your current location, the application may collect your geographic location coordinates (latitude and longitude).
• Delivery Address: geographic coordinates may be converted into a delivery address or location description and associated with the order you create.
• Device and Usage Data: such as device type, operating system, usage information, and technical information necessary to operate and improve the application.

2. How We Use Location Data

We use the location data that you choose to provide to determine the delivery location associated with your order.

When you choose to use your current location, the application may request permission to access your device's location. This permission is requested only after explaining the purpose of location access to you within the application.

We may use your location coordinates to obtain a delivery address associated with the location you selected in order to facilitate fulfillment of your order.

We do not use your location data for purposes beyond those described in this Privacy Policy and the functionality of the application.

3. How We Use Your Data

We use the data we collect to:

• Create and manage orders.
• Determine the delivery location associated with an order.
• Allow the supplier to review and fulfill the order.
• Communicate with you about your orders and our services.
• Provide and improve the application's services.
• Maintain application security and prevent unauthorized use.
• Comply with applicable legal and regulatory requirements when necessary.

4. Sharing of Location and Order Data

Order information, including the delivery location and associated delivery address, may be shared with the supplier associated with the order you create.

This allows the supplier to review the order, understand the delivery location, and provide the requested service.

We may also share data with technical service providers who help us operate the platform and provide its services, to the extent necessary to provide those services.

We may disclose data when required by applicable law or in response to a valid legal request from an authorized authority.

5. Data Storage and Retention

Data you provide to us, including order information and the delivery location associated with an order, may be stored on our systems or with service providers that we use to operate our services.

We retain data for as long as necessary to provide our services, manage orders, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement appropriate technical and organizational measures designed to help protect your data against unauthorized access, use, modification, or disclosure.

However, no method of transmitting or storing data can be guaranteed to be completely secure.

7. Third-Party Location Services

The application may use third-party services to process location data and convert geographic coordinates into an address, such as mapping and geocoding services.

These services are used to provide the location and address functionality requested within the application.

8. Location Permissions

The application may request permission to access your device's location when you use the delivery location feature.

You may decline location permission. If you do so, you may not be able to use the current-location feature, but you may use other available methods to select a delivery location, such as searching for an address or selecting a location on the map, where available.

9. Your Rights

You may request access to, correction of, updating of, or deletion of your personal data, subject to applicable laws and regulations.

You may also request information about how your personal data is used and shared by contacting us.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, you can contact our support team through the contact channels available within the Diyafa Plus application or on our website.